COVID19 - masks or face coverings from 27 January 2022:
COVID - MASK OR FACE COVERINGS ARE STILL REQUIRED WHEN VISITING THE PRACTICE:
If the Doctor/Nurse or other specialist within the surgery ask you to visit for a face to face appointment patients must still wear either a face mask or face covering, this will continue to reduce the risks to the patient being seen, other patients waiting and our own staff whether clinical or non-clinical.
Thank you in advance for your co-operation.
Demonstrating your COVID vaccination status from 17 May 2021 :
From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine. Vaccine status will be available from:
You will need to register to use the online services, if you have not already. It may take more than a week for your identity to be checked and verified.
If you cannot access the online services, and you have had both doses of the vaccine, you can request a paper letter from the NHS by calling 119. Only call 119 if you are due to travel outside the UK in the near future and have had your second dose more than 5 working days ago. It may take up to 7 working days for the letter to arrive.
This practice is not able to provide you with a letter that shows your COVID-19 vaccination status. Please do not contact the practice about your COVID-19 vaccination status unless you have been advised to by the 119 service.
When you're planning your travel, you should check the latest information on demonstrating your COVID-19 status when travelling abroad on the gov.uk website. Make sure there is enough time to get proof of your COVID-19 vaccination status before you are due to travel.
Bank Holiday Closures for 2022:
Monday 2 May
Thursday 2, Friday 3 and Monday 6 June
Monday 29 August
Monday 26 and Tuesday 27 December
Should you need emergency treatment please call 999 or alternatively contact NHS111.
Blood appointments available to book on-line at local sites:
Patients are now able to book blood appointments on-line for St Michaels' - Braintree, St Peter's - Maldon, Broomfield Hospital and Christchurch Clinic in Chelmsford.
To book on-line please visit the website www.mse.nhs.uk/blood-tests you will need to register and takes approximately 2 minutes and only needs completing once. You can also sign-up for other family members who do not have on-line access.
You will receive a text message or e-mail confirming your appointment.
The phone line facility is still available to those who prefer to use this method and for clarification the number is 01245 516963
Are you concerned about domestic abuse during this time? Help is available when it is safe to do so:
Call 0330 3337 444 or use the following link: www.essexcompass.org.uk
Is your child unwell?
Download the free NHS Essex Child Health and download the FREE app for expert advice for common childhood illnesses at your fingertips.
Mind for better mental health - SilverCloud will help provide you with space for thinking and feeling better.
For SilverCloud support visit : me.silvercloudhealth.com/signup
New telephone system
All calls will be recorded for training and quality purposes.
Our new telephony system will offer you a menu choice so that you get to the right department the first time. These options are:
Option 1 – Reception to book, cancel or amended an appointment
Option 2 – Administration team are available between the hours of 10am - 1pm and 4pm - 5.30pm please do not call outside these times. They are not able to book appointments.
Option 3 – Secretaries available 9am-5pm Monday, Tuesday and Wednesday then 8am -3.45pm Thursday and Friday
Option 4 – Results – will only be available between 3 – 5pm Monday to Friday. Please allow five working days for your results to be received back at the practice before you call for your results. Results will not be given to a third party, unless written consent has been provided to the practice.
Option 5 - Prescriptions - our script clerk will be able to take telephone queries or telephone orders for those agreed by Doctors during the hours of 10am - 12pm on Monday and Tuesday for Wednesday and Friday it will be 10am - 12pm and 4pm - 5pm. If you are calling outside these time please call back as our receptionist/administration or secretaries will be unable to support your queries or orders.
The practice has scheduled for 2022 the following staff training afternoons and will be closed from noon, we will re-open on the relevant next day:
Thursday 19th May from midday.
During the above closures should you need medical support please contact NHS 111 or 999 if a life threatening emergency.
Extended Hours Access for patients
Doctor appointments are now available to patients at the weekend at the following locations:
Should you wish to access a weekend appointment please contact our reception staff during normal surgery hours 8am until 6pm, they will provide you with all the necessary information and book the appointment for you.
The surgery will receive information from your consultation which will be followed-up if required.
Fees for Non-core service requests
The NHS does not provide within it's core contract requests from patients for completing insurance forms, Taxi/HGV medicals, letters to schools/college or such other organisations and there will be an associated charge to patients for supplying the information they require.
Please visit our reception staff who can confirm the associated costs of your requests. All requests need to be paid for prior to the work being completed.
Please provide us with at least two weeks notice of such a request as we cannot guarantee that we can complete the work in a shorter time frame.