UPDATED 10 SEPTEMBER 2020
Please note the following:
Doctors call-in times:
From 1 October 2020 the Doctors will no longer be offering the call in times for patients; however we have increased our pre-bookable telephone slots to provide this additional support to patients on each day of the week.
Flu season is fast approaching and the practice is now able to offer patients appointment bookings. This year will be a challenge and you will see a slight change in the way the service will be run. When attending for your appointment please be patience with staff and do not arrive any earlier than five minutes before your appointment. The flu vaccine will only be given at is time to vulnerable population. To book a flu appointment please call between the hours of 10am and noon and then from 4.30pm until 6pm.
Are you concerned about domestic abuse during this time? Help is available when it is safe to do so:
Call 0330 3337 444 or use the following link: www.essexcompass.org.uk
MECCG Engage Summer Edition 2020:
COVID19 - masks or face coverings:
If the Doctor/Nurse or other specialist within the surgery ask you to visit for a face to face appointment we are asking all our patients to wear either a face mask or face covering, this will continue to reduce the risks to the patient being seen, other patients waiting and our own staff whether clinical or non-clinical.
Thank you in advance for your co-operation.
The Partners at the practice have made the decision to close our list until further notice. The practice wants to continue to provide a high standard of care in a safe environment for both patients and clinical staff members.
Not sure what to do when you child is unwell?
Download the free Mid Essex Child Health app and get expert advice for common childhood illnesses at your fingertips: www.midessexccg.nhs.uk/startwell
Mind for better mental health - SilverCloud will help provide you with space for thinking and feeling better.
For SilverCloud support visit : me.silvercloudhealth.com/signup
New telephone system
All calls will be recorded for training and quality purposes.
Our new telephony system will offer you a menu choice so that you get to the right department the first time. These options are:
Option 1 – Reception to book, cancel or amended an appointment
Option 2 – Administration team – available from 8am – 4pm
Option 3 – Secretaries available 9am-5pm Monday, Tuesday and Wednesday then 8am -3.45pm Thursday and Friday
Option 4 – Results – will only be available between 3 – 5pm Monday to Friday. Results will not be given to a third party, unless written consent has been provided to the practice.
The practice has scheduled the following staff training afternoons and will be closed from noon and will re-open on the relevant next day:
Thursday 29 October 2020
Tuesday 24 November 2020
Wednesday 16 December 2020
During the above closures should you need medical support please contact NHS 111 or 999 if a life threatening emergency.
Extended Hours Access for patients
Doctor appointments are now available to patients at the weekend at the following locations:
Should you wish to access a weekend appointment please contact our reception staff during normal surgery hours 8am until 6pm, they will provide you with all the necessary information and book the appointment for you.
The surgery will receive information from your consultation which will be followed-up if required.
Fees for Non-core service requests
The NHS does not provide within it's core contract requests from patients for completing insurance forms, Taxi/HGV medicals, letters to schools/college or such other organisations and there will be an associated charge to patients for supplying the information they require.
Please visit our reception staff who can confirm the associated costs of your requests. All requests need to be paid for prior to the work being completed.
Please provide us with at least two weeks notice of such a request as we cannot guarantee that we can complete the work in a shorter time frame.